Premium Support is tailored for customers who require an elevated level of service to ensure seamless procurement management. Whether you are scaling suppliers rapidly, managing large transaction volumes, having complex processes that need finetuning or seeking enhanced support SLAs, our dedicated support team addresses your needs.
A dedicated account manager ensures direct communication and guidance, making support interactions seamless and efficient.
With priority support, get quicker response times and immediate troubleshooting for critical issues, minimizing downtime.
Operating across multiple time zones? Our extended support hours guarantee assistance whenever you need it, ensuring uninterrupted operations.
Stay ahead with proactive monitoring that identifies and resolves potential issues before they impact your workflows.
Equip your team with in-depth training sessions designed to maximize the value of MeRLIN Sourcing for your business needs.
Our expert support team handles complex configurations, integrations, and critical issues with a structured escalation process for swift resolutions.
Expedited development of new features or additional requirements as per your business needs.
Managing complex procurement operations with a need for dedicated support and enhanced response times.
Businesses requiring 24/7 support across different time zones.
Companies looking for customized onboarding and hands-on training to leverage the platform effectively.
Discuss your support requirements and explore how Premium Support can benefit your organization.
Identify key support areas such as response times, training, integrations etc. based on your business needs.
Feature requests, enhanced SLAs and training modules, to align with your operational goals.
MeRLIN Premium Support ensures uninterrupted procurement operations, faster issue resolution, and strategic insights to drive business growth.
For businesses that rely on MeRLIN Sourcing for strategic sourcing and supplier management, Premium Support ensures uninterrupted services and maximized efficiency. Our expert team is committed to delivering superior service, so you can focus on business growth without operational disruptions.
Vetri celebrated three years as CEO of MeRLIN Sourcing in June 2023. His vision spearheaded the transformation of the company internally through modernization and HR transformation and externally with the promise of delivering value to customers and putting them at the heart of the MeRLIN Sourcing business and product development strategy.
Vetri built his career in global software businesses over the last decades. Seasoned professional with a global perspective, spanning the Americas, Europe, and Asia, and a diverse industry background across EPC, Defense, manufacturing, automotive, and life sciences industries.
A firm believer in the principles of doing well by doing good, he won his two awards as the IT Executive of 2014-2015 and 2016-2017 in Europe. He is a highly regarded global thought leader in the IT and cloud software industries and is an active investor/advisor for emerging companies. He is known as a leader who builds and motivates world class teams, champions diversity, and exudes a deep passion for how technology can transform the workplace and empower individuals.
Dr. Werner Breuers completed his studies in chemistry at the RWTH Aachen University with a doctorate. He began his professional career in 1989 as a chemist at Hoechst AG in Frankfurt in the research and development department.
After managerial positions at Hoechst AG, Dr. Breuers took over management of the license and catalyst business at the polyethylene manufacturer Elenac GmbH in Kehl in 1999, which became part of the Basell group a year later. As a member of Basell’s Executive management team, he headed the global Technology Business division based in Milan and most recently served as President of Basell Polyolefins Europe based in Amsterdam.
Dr. Breuers has also been a member of the Board of Management of LANXESS AG since May 14, 2007 and was responsible for the Performance Polymers and Advanced Intermediates business units. His responsibilities and strategic operations also include the functional areas of Global Procurement & Logistics, Innovation & Technology and Industrial & Environmental Affairs. He has been board of several other companies and has also served as trustee of RWTH Aachen University and currently advising and supportinfg the growth of MeRLIN Sourcing in Europe.
Oliver Scheffert is an experienced entrepreneur with a successful completed doctoral program in business administration and a master’s degree in International Business Studies. He held management positions at Microsoft for nearly 13 years, receiving prestigious awards for exceptional leadership and results like the Circle of Excellence Platinum Award. Notably, Oliver led the ISV business unit in Germany to a billion-dollar revenue stream.
He later served as the General Manager/Managing Director at Aparavi Software Europe GmbH and recently founded CNSLT Partners GmbH, a strategy and management consultancy, leveraging his extensive specialist knowledge to help IT companies achieve lasting success.
